Policies
Two dates decide almost everything about how money moves here. Both are written into the system rather than left to judgement, so what follows is what actually happens.
7 days
A customer has 7 days from delivery to send an order back. After that the window is closed and the order is final.
The 7 days run from the day the courier hands the parcel over, not from the day it was ordered or dispatched — so a slow delivery does not eat into the customer's time.
An order comes back because the customer changed their mind. The profit credited on delivery is reversed — no cash was collected, so there was no profit — and SAR 5.00 is charged. The goods go back on the shelf and can be sold again.
A return is two journeys: the courier drove out with the parcel and drove back with it, and both were paid for whatever happened at the door. On a Riyadh delivery that is around SAR 36 between them.
You are charged SAR 5. We carry the difference. It is worth knowing because it shapes the advice we give — a product with a high return rate costs us a great deal more than it costs you, so when we say something will not work on cash on delivery here, that is why.
A return that is our fault is not the seller's to pay for. The fee is waived automatically when the reason is:
In those cases the goods are written off rather than restocked, and nothing is charged — not the outbound trip, not the return leg.
An order that was never dispatched is cancelled rather than returned. The stock is released and no fee is charged — there was no failed trip to pay for.
The system refuses a return past the window. Staff can still force one through where there is a reason, and doing so is recorded against the order. The refusal exists to stop it happening by accident, not to make it impossible.
14 days
Profit on a delivered order is credited to the wallet the moment the order is marked delivered — you can see it straight away. It becomes available to withdraw 14 days after delivery.
Because the customer can still send the parcel back for 7 of those days, and a return reverses the credit. Paying the money out first would mean asking for it back afterwards, which is a bad conversation to have with somebody who has already spent it.
14 rather than 7 leaves the difference after the return window closes for a parcel that is on its way back to actually arrive.
Every line in the ledger shows what it is and where the number came from: what was collected, what the goods cost, what delivery cost, and the cash-handling fee.
Balances are held per currency and paid out per currency. Adding them into one number would be guesswork, and guesswork about money is worth avoiding.
Any seller can invite others with their own link. Nothing is earned for an invitation on its own — commission is paid on delivered orders, and only once enough of those sellers are actually trading.
Once 10 of your sellers are trading at the same time, you earn SAR 1.5 on every order any of them has delivered. Below 10, nothing is earned. The rate does not rise with the size of the network; it is the same on the first order and the ten-thousandth.
A seller counts towards your 10 on any day they have had an order delivered within the last 30 days and have had nothing returned or cancelled in that same period.
Both halves matter. A seller who signed up and never sold does not count. A seller who sold last year and has since gone quiet does not count either — after 30 days without a delivery they drop out, and your rate can fall as a result. If they start selling again they come back automatically, and so does the rate.
This is why the programme rewards keeping a network trading rather than collecting sign-ups.
Paid on orders delivered across your whole network, on top of the commission on each one:
A repeating bonus pays every time round: the hundredth delivery pays, the two hundredth pays again, and so on with no ceiling. Each hundred pays once and once only — an order that comes back after delivery leaves the total, and the hundred it belonged to is not paid a second time when the count climbs past that line again.
Orders count from the day each seller joined you. The bonus runs alongside commission rather than instead of it, and needs the same sellers trading. We may add, change or withdraw milestones at any time; a bonus already paid is never taken back.
Agency commission is held for 30 days after delivery — longer than a seller's own profit, which clears in 14. The extra time puts the 7-day return window well behind us.
If an order comes back or is cancelled, the commission on it is taken off again automatically. Because of the hold, that money was never available to withdraw — you are never asked to return anything.
Payouts can be requested once your commission balance reaches SAR 500.
Bringing sellers does not make you an agency by itself. We review accounts and set an agency up, and we will contact you. Until then your invitations are recorded and nothing is lost.
The short version
| What the customer paid at the door | the total |
| What the goods cost you | deducted |
| Delivery | deducted, unless you charged the customer |
| Cash handling | 2.5% of the order |
| What lands in your wallet | the rest |
Delivery is worked out from the destination and the weight rather than a flat guess, and it is charged once — either to you or to the customer, never both.
Worth saying plainly
A fifth to a third of dispatched orders come back. Somebody changed their mind, nobody was home, the money was not there on the day. That is the shape of this market and every seller working in it lives with it.
Each of those costs two delivery fees and returns nothing. It is the single largest thing standing between a good margin on paper and a good margin in your wallet, which is why the call before dispatch matters more than anything else we do.
It is why an agent phones every customer before anything ships, and why the suggested prices in the catalogue sit at three to four times cost rather than the thinner markup a card-paid shop can live on. We would rather you knew that now than found out in month two.
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